Open the Controller or computer case to expose the Motherboard and it's components, the RAM stick is located on the side of the fan
on the ends of the RAM you will find knobs, if you press on them the RAM will pop out.
Use a clean rag with acetone or alcohol and a clean the golden contacts on the ram
The ram has a notch that is off centered it can only go in one way, push it in the RAM slot in the motherboard after cleaning
Repeat cleaning a couple of times, if problem persist purchase a new RAM, the common RAM used on CNC controllers are 4GB DDR3 1600mhz, take the old RAM to a computer shop if unsure.